Transporting Cities helps operators & their staff to improve Passenger Experience.

We help operators increase their passengers by undertaking discreet assessments to provide a snapshot of service delivery. We provide our insight to staff in workshops to help them respond to changing consumer requirements and developments in mobility services.

Transporting Cities was founded by Liam Henderson to highlight global best practice and help public transport keep its place at the heart of mobility.

We arrive, we experience, we capture, we explain.

Our passenger experience audits record real time passenger experience, taking the role of a first-time user. We feed back our findings through workshops to help staff understand how passengers think.

Liam

Mar 28, 2017
2 min

Running to San Francisco Airport

Author: Matt Schutz My last post for Transporting Cities I had flown into Oakland Airport and taken the BART into San Francisco. This time, I was leaving SF via San Francisco’s main airport so I was going to make a proper comparison. As I left my hotel I got a notification that my connecting flight had been cancelled so the race was then on to get to the airport ASAP to get on another flight to Europe. Navigating the BART is definitely fun when you’re running to catch a fligh

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Liam

Oct 18, 2016
3 min

Transperth’s Hubs

In the first of our articles on Perth I looked at the Passenger Experience provided across the city. In this second article I’m concentrating on the quirks found in the central interchange stations. For a relatively small city centre, there is a lot of public transport: the high-quality, modern infrastructure provides a comfortable travelling environment but it was the consistency of integration between modes that needed some improvement. Perth Station Perth is the main stati

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Liam

Jun 14, 2016
3 min

Up, Down and Around Hong Kong

In a previous article, I travelled on the Airport Express service into the central district of Hong Kong. Once in the city centre, it rained constantly so I had good use for the public transport options to get around. These included the MTR subway network, on-street light rail and the quite unusual Mid-Levels escalators. Central Hong Kong is split between ‘Central’ on Hong Kong Island and the Kowloon area across Victoria Harbour, on the mainland. The easiest way to travel bet

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Liam

May 21, 2015
3 min

UP Express to Toronto Pearson Airport

Arriving at Toronto Pearson Airport, you can’t miss the anticipation of the new airport rail service, UP Express. There is a lot of signage at the airport promoting the predictable journey time and high frequency. Though the service doesn’t open until the 6th June, I joined the Global AirRail Alliance for a preview of the passenger experience that awaits. Source: Union Pearson Express Offering a 15 minute headway from 05:30 to 01:00 the service will take 25 minutes, calling a

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London to Switzerland by Rail – Journey Planning

Liam

Apr 7, 2015
3 min

London to Switzerland by Rail – Journey Planning

Short haul European flights are often affected by weather in the winter months. On a recent trip, it was essential to arrive in the Swiss Alps on time; therefore, this seemed like the perfect opportunity to experience making the journey by rail and see how easy it is to travel beyond the core high speed network that Eurostar connects to. My journey took me from London to the Swiss town of Verbier. It turns out that it’s not as easy as you may think to arrange, unless you have

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Liam

Dec 6, 2014
2 min

Surfing the G:Link, Australia

Surfing the G:Link: The Gold Coast’s New Light Railway Opened in 2014, the 13 km G:Link (or Gold Coast Light Rail) is an entirely new rail provision through this geographically disjointed city, characterised by inland waterways and long beachfronts, this first phase of the system runs between University Hospital in the north and Broadbeach South. The Route: Faced with increasing traffic in the city, the G:Link has the major advantage of running on segregated tramways through

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Contact

500 Terry Francois Street San Francisco, CA 94158

liam@railinnovationgroup.com

123-456-7890

Transporting Cities helps operators & their staff to improve Passenger Experience.

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