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Transporting Cities helps operators & their staff to improve Passenger Experience.

We help operators increase their passengers by undertaking discreet assessments to provide a snapshot of service delivery. We provide our insight to staff in workshops to help them respond to changing consumer requirements and developments in mobility services.

Transporting Cities was founded by Liam Henderson to highlight global best practice and help public transport keep its place at the heart of mobility.


We arrive, we experience, we capture, we explain. 


Our passenger experience audits record real time passenger experience, taking the role of a first-time user. We feed back our findings through workshops to help staff understand how passengers think.

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Our culture change workstream. 


There are great staff already in transport – we help them develop their skills to influence how their company can respond to new mobility services. We provide tools for staff to build their knowledge which helps operators remain relevant.

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500 Terry Francois Street San Francisco, CA 94158


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